Privacy Policy
This Website under the domain name stitchandbone.com is owned and operated by Rachel Gooden trading as Stitch and Bone . For the purposes of this policy, “we “or “us” or “our” means Rachel Gooden trading as Stitch and Bone.
Purpose of this policy
Your privacy is very important to us. We always endeavour to protect your Personal Information. We are very careful about how we collect, use and share your Personal Information. This policy outlines, why we collect Personal Information, who we share that Personal Information with and how you can access and correct the Personal Information we hold.
When we collect this information, we comply with the rules set out in the Privacy Act 1988 (Cth).
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Collecting information
We may collect Personal Information when you use our Website or otherwise provide Personal Information to us.
We may receive and store certain types of information using 'Cookies', when you interact with our Website. Cookies are identifiers that are stored by your web browser. Cookies enable us to recognise your browser and provide quicker and easier use of our Website.
When you access our website, We collect information that is sent by your browser to our Website. Information that is collected includes IP address, bowser type, operating system, language, time zone setting, access times and any referring website addresses.
We hold personal information in our secure cloud services. These services may be located outside Australia.
Why
All information Collected by Us is essential for the sole purpose of processing your order.
We use your Personal Information to provide our services to you which includes: offering products for sale, delivering and improving the products and services that we offer you, completing transactions with you, providing offers and promotions, maintaining and updating Our records and generally give you an excellent customer experience.
Who
We may exchange your Personal Information with otherservice providers that help us provide our goods and services including postal, mail, promotional, customer relationship management, banking and payment service providers.
For example, we use Shopify to power our online store. You can read about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We may otherwise use or disclose your Personal Information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.
What
We may collect the following information:
• name, address and contact details (including phone numberand email address)
• credit card details or other payment details.
Data security
We take reasonable steps to make sure your Personal Information is secure and safe from misuse or unauthorised access. Your data will be stored on our password protected systems.
We aim to protect your Personal Information from loss, unauthorised access, use, modification or disclosure, and against other misuse.
Quality of personal information
We take reasonable steps to ensure that the Personal Information we collect is accurate, up-to-date, and complete. This may include correcting your Personal Information where it is appropriate to do so.
Accessing and correcting your personal information
You have a right to access Personal Information we hold about you. You also have a right under the Privacy Act to request corrections to any Personal Information that we hold about you if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. To do so, contact us using the details below.
We can decline access to, or correction of, Personal Information under circumstances set out in the Privacy Act. This includes situations where we are authorised or required to refuse access. Generally, where we refuse to give you access, we will give you written notice of the reasons for refusal.
Policy updates
This policy is subject to change and is available via our Website.
We may modify this policy at any time, in our sole discretion and all modifications will be effective upon posting on our Website.
Requests and Complaints
To make an enquiry/complaint about our compliance with the APPs, our privacy policy, or to access or correct the personal information we hold about you, contact us:
E: hello.stitchandbone@outlook.com
We will respond to your request or complaint promptly if you provide your contact details. We take all complaints seriously and are committed to a quick and fair resolution. We will not take the fact that you have made a complaint into consideration when we perform any of our other functions or activities.
You may also make a complaint to the Office of the Australian Information Commissioner (OAIC). If you do so, the OAIC may recommend that you try to resolve your complaint directly with us in the first instance. The OAIC can be contacted on 1300 363 992 or via the Office of the Australian Information Commissioner website. The website also contains further information about making complaints relating to privacy.